LA County

LA County Registrar/Recorder County Clerk improves the flow of Election Day by saving troubleshooting time by 78%!

Find out how Abigail Calderon and Jennifer Storm from LA County streamlined IT tickets by eliminating unnecessary signatures and process steps by checking out our latest success story. Government Agencies are using Lean Six Sigma to improve processes. The outcome? Better service to internal and external customers. Abigail Calderon is the Administrative Assistant and Lean Six Sigma Consultant for the

Meghan Taylor is a Senior Clerk at LA County’s Election Operations Center (EOC), and the primary focus of her role has become Lean Six Sigma Consulting. After 73% of her election new hires didn’t show up for training, Meghan found her new improvement project: the Hiring Process. THE CHALLENGE Every election, the Election Operations Center hires over 1,000 temporary employees

Alex Ogunji is a Master Black Belt and Lean Six Sigma Program Coordinator at the LA County Registrar Recorder County Clerk. Their office trains individuals all over the county in Lean Six Sigma methods and tools to reduce errors and save on costs. THE CHALLENGE While reviewing complaints, Alex discovered that three different bureaus in his department had the same

Los Angeles County’s Registrar-Recorder/County Clerk Dean C. Logan had a vision of his department becoming a leader in customer service. He chose to use the methodology of Lean Six Sigma to help make that vision a reality. A six member team was formed and given the green light to look at one process in each of its four Bureaus. With

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