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Success Stories

LOCATION Washington INDUSTRY Government FUNCTION Operations IMPROVEMENT 30% King County Wastewater Treatment Division successfully improves the Capital Design process. Roger talks about the successful project

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Think it’s impossible to make a significant change in government? Well, it’s not easy, but GLSS Black Belt Pamela Kuehling made a real difference from the inside. She overturned countless “honest wrong beliefs” with facts and data by modeling the Lean Six Sigma approach in her work and won over the doubters....
Facing a high turn-over rate, lack of technological assistance, and low applicant alignment to position needs, the team turned to Lean Six Sigma to improve the Illinois Tollway’s hiring process....

Ana Schoenecker has worked for the King County Treasury for 14 years. She is the current Real Property Administrator for the Property Tax Office and

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Find out how Abigail Calderon and Jennifer Storm from LA County streamlined IT tickets by eliminating unnecessary signatures and process steps by checking out our

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King County successfully creates internal partnerships to streamline procurement processes between agencies. Continuous Improvement Manager Kara Cuzzetto talks about a successful project and how Wastewater

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Meghan Taylor is a Senior Clerk at LA County’s Election Operations Center (EOC), and the primary focus of her role has become Lean Six Sigma

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King County Retirement & Benefit Services is paving the way for process improvement in Government. Read more to learn how Kimberly Fleming is identifying and

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Alex Ogunji is a Master Black Belt and Lean Six Sigma Program Coordinator at the LA County Registrar Recorder County Clerk. Their office trains individuals

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GLSS Green Belt Eduardo Torres did a great job of cutting waste out of the process of fixing software bugs. The use of software is

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