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Evans Kerrigan

Evans Kerrigan is a Managing Partner at Integris Performance Advisors. He has spent 20 years assisting organizations to improve their management practices and business processes.
Lean Six Sigma Q&A - GoLeanSixSigma.com

What should be captured in a SIPOC?

Expanded Question: I am working on a SIPOC diagram for an urgent care facility. The test facility is the Supplier. I can’t figure out the Input, but the Output was provided which is Diagnosis and the Customer is the Doctor and Patient. I was thinking the test itself would be the Input. Please help. In…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

What are the five steps of the DMAIC process?

The five steps of the DMAIC process are: Define – Identifying the issue that you want to resolve Measure – Plan and capture data about the current performance and what might impact that performance Analyze – Review the process and the data to determine the root causes of the issue Improve – Plan changes to…
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Lean Six Sigma and the Cost of Poor Quality - GoLeanSixSigma.com

Lean Six Sigma and the Cost of Poor Quality

As we near the 100th anniversary of the sinking of the Titanic, it is important for us to remain ever vigilant of the icebergs in our midst. In working with a large government agency who is facing severe budget pressures, I discovered that one of their biggest challenges in dealing…

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