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Carol Knight-Wallace

For more than 25 years, Carol Knight-Wallace has been helping organizations in the public and private sectors achieve excellence through Lean Six Sigma application, project management, strategic planning, and facilitation. Her experience includes Fortune 100 financial services companies, healthcare, manufacturing, government, non-profit, and higher education.
Lean Six Sigma Q&A - GoLeanSixSigma.com

How can I encourage approval and importance on my initiative to improve a process in Federal Government?

I work in the federal government. I was assigned as a team lead. My first initiative, eight months ago, was to establish a process management plan. There is still no approval from management to release the plan to all parties in the process. How can I encourage approval and importance on this initiative? Your situation…
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Burn The Popcorn: Stop Traditional Brainstorming - GoLeanSixSigma.com

Burn the Popcorn: Stop Traditional Brainstorming

Your process improvement effort is going splendidly! You flowcharted, collected data, determined root cause and now, you finally get to discuss solutions. Sometimes the solutions are obvious – but what if they aren’t? It doesn't take hours of brainstorming to understand that Standard Work might be a good place to…

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Lean Six Sigma Q&A - GoLeanSixSigma.com

How can I apply Lean Six Sigma to reduce queries in a banking sector?

In using the term “queries”, I am assuming these are questions or issues coming to the bank from key customer service access points, such as call centers or visiting a branch. At a high level, you would follow the following steps, which demonstrate a simplified PDCA approach (Plan, Do, Check/Study, Act): BRIEFLY describe the problem…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

Am I able to use Lean Six Sigma in the aerospace industry?

Absolutely! In fact, Boeing actively applies Lean Six Sigma to its processes, as do many of its suppliers. See this recent article from “Global Manufacturing.” The story proclaims that “In 1998 it took Boeing 71 days to assemble its 777 aircraft – today it takes just 37. . . .the aerospace giant also managed to shave…
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Lean Six Sigma Without Using

Lean Six Sigma Without Using “Lean” and “Six Sigma”

Here are 5 quick ways you can make improvements – even if management won’t. “But my [fill in the blank with “manager”, “leadership”, “management”, etc] doesn't support it.” This and similarly themed statements are common after performance excellence related training, such as Lean, Six Sigma, process improvement, Baldrige, etc. The trouble is…

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Wine & Waste: A Primer On Value - GoLeanSixSigma.com

Wine & Waste: A Primer on Value

Wine and Waste: Two terms that are not typically “paired” in our house. Wine is rarely wasted in the consumption process (unless you consider unneeded calories, but let’s not go there). However, what about during the buying and tasting process? There must be some waste there. Or, so I assumed…

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A Fun 5S Rhyme That Will Help You Shine!

This fun, rhyming story about 5S can help you and your team remember the 5Ss: Sort, Set In Order, Shine, Standardize, Sustain. You can learn more about 5S in our Green Belt Training or Lean Training. The manager was full of angst and dismay, As customers whined and complained all day.…

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