The back-room operations of Meyers Brothers Kalicka (MBK), a Holyoke-based accounting firm, has strengthened its relationship with clients and improved overall processing time thanks to Six Sigma. Taking the lead in her company’s process improvement journey, Melyssa Brown saw inefficiencies within MBK’s interactions with their clients and the unreliability of receiving, maintaining, and organizing documents accessed by multiple departments. By creating an online portal, employees are now able to access a client’s information in one place. As a result of the firm’s implementation of Six Sigma, MBK has seen more positive interactions with clients and has allowed employees to make better use of their time.
