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With over 30 years in continuous improvement, I have had the opportunity to hear from and study with a number of truly learned people. In

During a recent meeting we were discussing how we could improve a patient care process, and a nurse manager was being what we call a

If no one is born a scientist, then where do good ideas come from? The metaphorical light-bulb goes off, but how? When? Sometimes it’s just

Full Question: In an IT company, the labor hours saved are not always easy to convert in to dollar values – Finance is not able to

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