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Grand Daddy Of Quality - Philip Crosby - GoLeanSixSigma.com

Grand-Daddy of Quality: Philip Crosby

Who said “Quality is free, but it’s not a gift"? Who was the first non-doctor to create a vaccine? Who maintained that zero defects was the job of management as much as the front line? Philip Crosby! He said it was less expensive to do it right the first time…

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Lean Six Sigma Glossary - GoLeanSixSigma.com

The Four Absolutes of Quality

The Four Absolutes of Quality were developed by quality guru Philip Crosby as a way to promote the idea increased quality did not mean increased cost. Quality and cost were not in competition which he expanded on in his best-seller, "Quality Is Free." The Four Absolutes: Quality is defined as…

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