Q&A

Lean Six Sigma Q&A - GoLeanSixSigma.com

How do you get data after the process analysis?

If you need more data in the Analyze Phase you would use the same techniques that you used in the Measure Phase. To get more depth on data collection you can access the free Yellow Belt Training (https://goleansixsigma.com/free-lean-six-sigma-training/) or watch the Webinar, “How to Successfully Collect Process Data for Your Lean Six Sigma Project” (Link:…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

What is baseline data in reference to the Measure Phase?

Good question. There is a great webinar that you might want to check out that goes into more depth on data collection; “How to Successfully Collect Process Data for Your Lean Six Sigma Project (Link: https://goleansixsigma.com/webinar-successfully-collect-process-data-lean-six-sigma-project/),”Your baseline is basically the most recent data reflecting the state of your main metric. So if you were going…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

If we have bunch of data, how can you find baseline data, and are there tools to find baseline data?

Good question. There is a great webinar that you might want to check out that goes into more depth on data collection; “How to Successfully Collect Process Data for Your Lean Six Sigma Project” (Link: https://goleansixsigma.com/webinar-successfully-collect-process-data-lean-six-sigma-project/). Your baseline is basically the most recent data reflecting the state of your main metric. So if you were…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

What is the best way to explain Lean Six Sigma and process improvement to stakeholders and sponsors who are completely unfamiliar?

You can give them a link to this 1-hour videos for leaders, “How Leaders Can Successfully Support Lean Six Sigma Projects (Link: https://goleansixsigma.com/webinar-leaders-successfully-support-lean-six-sigma-projects/) or you can give them a link to the free 1-hour White Belt Training (https://goleansixsigma.com/lean-six-sigma-white-belt-training/). There is also the introductory 1-hour webinar, “Introduction to Lean Six Sigma” (https://goleansixsigma.com/webinar-introduction-lean-six-sigma/). Those are three great…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

How would you simplify Lean Six Sigma when trying to address the commitment of stakeholders who have little to no working knowledge of process improvement?

You can give them a link to this 1-hour videos for leaders, “How Leaders Can Successfully Support Lean Six Sigma Projects (Link: https://goleansixsigma.com/webinar-leaders-successfully-support-lean-six-sigma-projects/) or you can give them a link to the free 1-hour White Belt Training (https://goleansixsigma.com/lean-six-sigma-white-belt-training/). There is also the introductory 1-hour webinar, “Introduction to Lean Six Sigma” (https://goleansixsigma.com/webinar-introduction-lean-six-sigma/). Those are three great…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

How can I implement a continuous improvement culture into an organization which has over 75% long standing stakeholders that have resistance to change?

That can be very challenging and difficult to pull off for even a seasoned process improvement expert. I’m going to give you some broad advice first. I would suggest reading the book, “Switch” by the Chip and Dan Heath Brothers. The subtitle is: “How to Change Things When Change Is Hard”. A great book! Then,…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

Why are customer complaints considered indirect data collection?

Customer complaints are considered “indirect” when they “come over the transom” meaning they are not given face to face, no one is being interviewed or participating in a focus group. If a customer registers a complaint as a personal response to a request for feedback, interview, etc. that would be direct. As an “indirect” example,…
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