Circa 2005, one of our employers, who had adopted Lean in the early 90s, decided to make Six Sigma mandatory for salaried employees. As a Lean zealot, I went kicking and screaming down the path of my Green Belt Certification. The only thing that made the experience fun was that…
Within the Lean Six Sigma world, the Project Charter serves as a contract between an improvement team and the Project Sponsor or Champion. It provides essential clarity to everyone involved as to what they’ve all agreed to deliver. It helps to align the team with each other, with the Sponsor…
Have you ever worked with individuals named Everybody, Somebody, Anybody and Nobody? I have. Here is how the story unfolds. “There was an important job to be done and Everybody was sure that Somebody would do it. Anybody could have done it, but Nobody did it. Somebody got angry about…
Traditionally, everyone in the process improvement world references the Seven Basic Quality Tools which were promoted by Dr. Kaoru Ishikawa back in the 1950s. Dr. Ishikawa was influenced by Dr. Deming, another quality great, and these are still a very good set of quality tools. But times have changed and…