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Lean Six Sigma Glossary -

Toyota’s 8 Steps for Practical Problem Solving

Toyota's 8 Steps for Practical Problem Solving are rooted in Walter Shewhart's (and Dr. Deming's) PDCA Cycle (Plan Do Check Act). Toyota expanded on "Plan" with Steps 1-5 whereas "Do-Check-Act" correspond with Steps 6, 7 and 8. Both systems are based on the Scientific Method and help support a culture…

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4-Step Problem-Solving Routine: Toyota Kata

Question: How big is the problem? Answer: We don’t know. This is how my initial conversation with one nonprofit organization began recently. They use a database to track all consumer encounters. Similar to an electronic medical record, the database keeps track of consumer interactions and treatment plans. It also connects…

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