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Grand Daddy Of Quality - Philip Crosby - GoLeanSixSigma.com

Grand-Daddy of Quality: Philip Crosby

Who said “Quality is free, but it’s not a gift"? Who was the first non-doctor to create a vaccine? Who maintained that zero defects was the job of management as much as the front line? Philip Crosby! He said it was less expensive to do it right the first time…

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Lean Six Sigma Glossary - GoLeanSixSigma.com

Crosby’s 14 Steps to Quality Improvement

The 14 Steps to Quality Improvement are quality guru Philip Crosby's recipe for long-term process improvement. His opinion was that these steps were the responsibility of management but involved the people who did the work. These steps provided guidelines as well as a method for communicating his Four Absolutes. The…

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Lean Six Sigma Glossary - GoLeanSixSigma.com

The Four Absolutes of Quality

The Four Absolutes of Quality were developed by quality guru Philip Crosby as a way to promote the idea increased quality did not mean increased cost. Quality and cost were not in competition which he expanded on in his best-seller, "Quality Is Free." The Four Absolutes: Quality is defined as…

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Lean Six Sigma Glossary - GoLeanSixSigma.com

Zero Defects

Zero Defects was a goal coined by quality guru Philip Crosby which challenged management to commit time and effort to doing things right the first time. This type of goal worked against the conventional wisdom that human error was inevitable.

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