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Introduction/Overview

DMAIC is the problem-solving approach that drives Lean Six Sigma. It’s a five-phase method—Define, Measure, Analyze, Improve and Control—for improving existing process problems with unknown

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What’s the secret Quality connection between Italy and Japan? The Pareto Chart! Signore Pareto provided his 80/20 rule and Dr. Ishikawa created the Pareto Chart

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Fishbone + Ishikawa = Fishikawa! We know him best for this essential root cause tool, but did you know Dr. Ishikawa developed the first Kaizens,

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Do you have a hidden factory? Do you know employees who always have time to do it over but never time to get it right?

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Dr. Deming was amazing, but who was his teacher? Who produced the PDCA Cycle? Who conceived of Statistical Process Control? The modest man behind the

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Who is the Grand Poobah of Toyota Production System? The Wizard of Lean? His Royal Eminence of Efficiency? Sure, he had some help, but Taiichi

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What do you know about Sakichi Toyoda? Did you know he was born on Valentine’s Day? That he started out in the textile business? That

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What do you call it when a garage door stops closing before it hits your head? The Hokey Pokey? No, a Poke-yoke! Lucky for us,

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Did Taguchi design Kimonos? He could have, if he’d spent his life working in the family Kimono business (and I’m sure they would have been

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Did you know Dr. Kano was a student of Dr. Ishikawa? Did you know Dr. Kano was still with us? Does he know everyone still

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