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Lean Six Sigma Q&A - GoLeanSixSigma.com

Can you improve a process for BOTH an internal and external customer in one DMAIC exercise?

I think what you’re getting at is determining who the customer is of the process being analyzed and improved. If you’re trying to decrease the lead time to processing a mortgage application, then you’ve got an external customer. If you’re trying to decrease the time to hire, then you’ve got an internal customer. Once you…
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Can I register for the Black Belt course even if I don’t have my Green Belt?

Yes, you may still register for the Black Belt Training & Certification course. However, passing our Green Belt Certification Exam is a required prerequisite for the Black Belt Training & Certification course. 3 attempts are permitted per section of the Certification Exam. If you are unable to pass all sections with an 80% or higher…
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Video: What is Lean Six Sigma?

Tracy O'Rourke explains what Lean Six Sigma is, why businesses use it, and why it should matter to you as an individual. The following is a transcript of this video: I do a lot of travelling and the biggest question I get is "what is Six Sigma?” So I'm going…

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