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Why You Can’t Coach on a Process Without a Standard - GoLeanSixSigma.com

Why You Can’t Coach on a Process Without a Standard

I recently coached a process improvement practitioner as he was working with a process improvement team in an ambulatory surgery practice. After one of the meetings, we were debriefing with the nursing manager and she said something that caught my attention: “You can’t counsel on a broken process.” I thought,…

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