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7 Ways to Measure & Manage Soft Skills - GoLeanSixSigma.com

7 Ways to Measure & Manage Soft Skills

Whether you prefer Lean, Six Sigma, or Toyota Kata as your method of choice, measurement is a key principle and a thread that weaves its way through any scientific-thinking or improvement approach. It is through objective measurement that we remove assumption, bias, opinion, and let’s face it—drama. The simplest and…

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Wonder Women of Quality: Dorsey Sherman

They're delivering a one-two punch to defects. They're ridding the earth of process waste. They're on the front lines delivering customer service perfection. They're in leadership striving to make a difference in the world. They're kicking process improvement butt! The Wonder Women of Quality are here! This month in the…

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4-Step Problem-Solving Routine: Toyota Kata

Question: How big is the problem? Answer: We don’t know. This is how my initial conversation with one nonprofit organization began recently. They use a database to track all consumer encounters. Similar to an electronic medical record, the database keeps track of consumer interactions and treatment plans. It also connects…

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Expert Excerpts: Dorsey Sherman on Lean Leadership - GoLeanSixSigma.com

Expert Excerpts: Dorsey Sherman on Lean Leadership

Whether you’re just starting your Lean Six Sigma journey, or you’re in the middle of improving a process, guidance from Experts can help make your efforts easier – and more successful! In this Expert Excerpt, we interview Dorsey Sherman who shares key insights to being successful with Lean leadership. Dorsey…

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