Leaders are often too busy leading to foster their own continuing education. But how can we model the ideal of being “lifelong learners” if we don’t make the time? That’s why my colleague Tracy O’Rourke and I jumped at the chance to travel to Japan with Katie Anderson on her…
Most organizations begin their Lean Six Sigma journey with training. This can be a great place to start if the culture is ready for it. However, it doesn’t make sense to start training employees on these highly effective concepts and tools if a high level of blame exists within the…
Do you consider yourself bad with names? Are you convinced that it’s a special skill that some people have, just not you? You might be unintentionally offending the people around you or missing opportunities to make important connections. Influence skills are key in most jobs, but they're especially important when…
When organizations fail to align internally, often times, it’s quite apparent externally. If an organization’s culture is not clearly defined and properly conveyed to its people, they tend to have difficulty performing tasks as required resulting in less and less satisfied customers. The results are often painstakingly difficult to overcome…
Among the industries in turmoil in today’s economy, Healthcare has the potential to achieve the some of the greatest levels of improvement. While improvement can be obtained in various ways, when an organization’s leaders are involved, the chances of an improvement effort's success and impact is exponentially higher. Lean Six…
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