s Here are our top picks for Lean Six Sigma news from around the web for the week of April 27, 2015. Lean Six Sigma Approach Raises Call Light Responsiveness Patient Satisfaction Scores Vickie Thomas Januska, of Seidman Cancer Center, Case Medical Center, University Hospitals, Cleveland, Ohio, explains that in 2013, call…
In 2011, Los Angeles County’s Registrar-Recorder/County Clerk, Dean C. Logan, had a vision of his department becoming a leader in customer service. He chose to use the methodology of Lean Six Sigma to help make that vision a reality. A six member team was formed and given the green light…
Lean County, USA is where everything runs just fine. Actually, things are more than just fine; they are fast, friendly, and efficient. In Lean County, you can order your birth certificate online and get it delivered to you the next day. And if you’re in need of food stamps, you can…
Lean Six Sigma is a system designed to increase efficiency and enhance effectiveness in an organization. Can it work in County Government? Yes, it can, but it may be met with a few obstacles. I believe implementation of Lean Six Sigma in government agencies can make a huge difference in…