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UC San Diego Reduced Mail Packaging Time By 77% With GLSS

Imagine receiving a letter announcing that your past-due account will be sent to collections after the fact—the collection agency is already trying to get a hold of you and your credit score has gone down. This was the case for many UC San Diego students.

UC San Diego Improved Class Scheduling Processing Time By 56% With GLSS

Project Summary The Challenge: It took UC San Diego 3-5 months to assign 2,500 classes The Discovery: 4 of 15 major tasks took 75% of

Lean Six Sigma Yellow Belt MBAs Reduce Costs & Waste

I recently wrote a blog article for GoLeanSixSigma.com on the merits of having both an MBA and a Lean Six Sigma Yellow Belt certification. That

Remote Learning: How to Run Kaizen Events AKA Rapid Improvement Events

Lessons Learned While Sheltering in Place If nothing else, COVID-19 has given us stories we can use about how rapid change can bring about improvements.

British Aerospace Supplier Increased Production By 58% and Lowers Energy Costs By $263K

British manufacturer Solvay was experiencing increased demand for one of their long-selling resins, which was good news—but how to keep up?

Grand-Daddy of Quality: Vilfredo Pareto

What’s the secret Quality connection between Italy and Japan? The Pareto Chart! Signore Pareto provided his 80/20 rule and Dr. Ishikawa created the Pareto Chart