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Paul Critchley

Paul Critchley, President of New England Lean Consulting, is a recognized thought leader on employee engagement and management interaction, and has helped businesses around the world achieve greater levels of success through the application of Lean techniques. He is passionate about Lean and creating organizational cultures that are sustainably engaged.
The Secret to Surveys: Go to the Source -

The Secret to Surveys: Go to the Source

If you have ever read a Lean book, blog or article, you’ll know that “value” is defined by the customer. While often referenced, we don’t spend enough time thinking about what this really means. What Do Customers Truly Want? Henry Ford reportedly once said, “If I’d asked my customers what…

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