Paul Critchley

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The Secret to Surveys: Go to the Source

If you have ever read a Lean book, blog or article, you’ll know that “value” is defined by the customer. While often referenced, we don’t

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Paul Critchley

Paul Critchley, President of New England Lean Consulting, is a recognized thought leader on employee engagement and management interaction, and has helped businesses around the world achieve greater levels of success through the application of Lean techniques. He is passionate about Lean and creating organizational cultures that are sustainably engaged.

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