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Leslie Henckler

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Karyn’s story: I’m Karyn Ross, author of the forthcoming book How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook, and co-author of

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Leslie Henckler

Leslie Henckler

Leslie is the Director of Process Improvement & Business Efficiency for TriNet — a provider of Human Resource services like payroll, benefits and technology. Leslie creates and implements Lean processes that help colleagues maximize service quality for TriNet clients. She has spent 10 years within the Human Resources industry developing and executing process improvement strategy at the enterprise level. She also spent 12 years directing the Lean initiative for Kodak and has consulted on service excellence for Lean processes. She is a certified Six Sigma Black Belt and is also certified by Shingijutsu Gemba Kaizen.

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