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Karyn Ross

Karyn is the Shingo Award-winning coauthor of The Toyota Way to Service Excellence: Lean Transformation in Service Organizations. Her business, Karyn Ross Consulting, was created to help businesses flourish, thrive and grow by focusing on service excellence. An internationally experienced consultant, coach and lean practitioner, she has taught organizations of all sizes in sectors as diverse as insurance, HR, transportation and retail how to use creativity combined with Toyota Way principles – a combination she calls, “Practical Creativity.”

Leslie Henckler

Leslie is the Director of Process Improvement & Business Efficiency for TriNet — a provider of Human Resource services like payroll, benefits and technology. Leslie creates and implements Lean processes that help colleagues maximize service quality for TriNet clients. She has spent 10 years within the Human Resources industry developing and executing process improvement strategy at the enterprise level. She also spent 12 years directing the Lean initiative for Kodak and has consulted on service excellence for Lean processes. She is a certified Six Sigma Black Belt and is also certified by Shingijutsu Gemba Kaizen.