Le Hua

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Putting the Customer on the Map: How the Customer Journey Drives Cross-Functional Improvement

There is a paradox within process improvement efforts. The familiar adage, “fix what bugs you,” is a great motivator for process teams. But what if

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Le Hua

Le Hua is a customer-obsessed business process optimization consultant with over 10 years of experience in the public sector and medical device industry. She's an expert at facilitating cross-functional collaboration and project management. Please feel free to reach out at [email protected] to further discuss process excellence and leading change.

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