Eddie Perez-Ruberte's articles on GoLeanSixSigma.com

Eddie Perez Ruberte

Eddie Perez-Ruberte is a Lean Healthcare consultant, author, speaker and blogger. He is Senior Lean Specialist at BayCare Health System in Clearwater, Florida where he oversees the deployment of the lean methodology throughout the 14-hospital system. He regularly teaches courses on Lean, Change Leadership, Six Sigma and other Quality Improvement Methodologies.

Why You Can’t Coach on a Process Without a Standard

Eddie Perez-Ruberte

I recently coached a process improvement practitioner as he was working with a process improvement team in an ambulatory surgery practice. After one of the meetings, we were debriefing with the nursing manager and she said something that caught my attention: “You can’t counsel on a broken process.” I thought,…

How to Convert “Negative Nancy” Into “Empowered Emily”

Eddie Perez-Ruberte

During a recent meeting we were discussing how we could improve a patient care process, and a nurse manager was being what we call a “Negative Nancy.” Her body language clearly showed she was thinking “this is a waste of my time.” A few minutes into the meeting, she stated:…