Drew Buser

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Putting the Customer on the Map: How the Customer Journey Drives Cross-Functional Improvement

There is a paradox within process improvement efforts. The familiar adage, “fix what bugs you,” is a great motivator for process teams. But what if

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Drew Buser

Drew Buser has led multiple customer-facing business transformation engagements within the healthcare and financial services industries for over fifteen years. He enjoys bringing change where change is hard, preaching the virtues of end-to-end process design, and spending time with friends and family in San Diego, California. Please feel free to contact him to discuss your thoughts and challenges at [email protected].

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