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Chef Scott saw Elisabeth, the Bistro’s Black Belt, approaching and called to her eager to share the progress made by their improvement team. Scott: Good,

Having worked in Continuous Improvement for over 30 years, I have seen “Improve Customer Satisfaction” proposed as a project goal on numerous occasions and there

It’s interesting to look for examples of continuous improvement ideas on display in our daily lives. A headline from NBC News on May 29th, 2018

With over 30 years in continuous improvement, I have had the opportunity to hear from and study with a number of truly learned people. In

Paul Simon wrote a song in 1975 called “50 Ways to Leave Your Lover,” but, when dealing with process improvement, there are really only “5 Ways

The Lean Six Sigma toolset makes use of a variety of process maps. Each of these diagrams aids in understanding the flow and making it

The Cause & Effect Diagram is a popular tool and it appears in most continuous improvement projects. But in reviewing the project examples and publications,

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