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The Stormy Truth Behind Operational Definitions -

The Stormy Truth Behind Operational Definitions

It’s interesting to look for examples of continuous improvement ideas on display in our daily lives. A headline from NBC News on May 29th, 2018 provided provided a good example. The headline read: Hurricane Maria death toll in Puerto Rico is thousands higher than official count, study estimates. On September…

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3 Levels of a Fix -

3 Levels of a “Fix”

With over 30 years in continuous improvement, I have had the opportunity to hear from and study with a number of truly learned people. In the early 80’s, I was part of what was essentially a Deming User’s group. Through conferences and meetings, I got to meet and learn from…

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5 Ways to Improve a Process -

5 Ways to Improve a Process

Paul Simon wrote a song in 1975 called “50 Ways to Leave Your Lover,” but, when dealing with process improvement, there are really only “5 Ways to Improve a Process.”  It is all about reducing variation; whether it’s variation in time to serve a customer at the Bahama Bistro, variation…

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