“The only real mistake is the one from which we learn nothing.” – Henry Ford

We're joined this month by Black Belt Jeff Owens - his story is one that highlights the power of a single change to inspire others. We'll get some insights from Jeff and then we'll share our discovery of how security badges helped cut down hospital infections. In the news, we'll find out why the King County bus maintenance team was walking the distance from Seattle to Death Valley. We'll see how elephants and drivers are central to the great change management book, "Switch" and for our Special Request - we'll answer a question about how to get buy-in for process improvement. Whew! I'll take an Iced Mocha, please!