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Podcast: Just-In-Time Cafe, Episode 36 - Building Better Government With a Lean Fellowship Program, Featuring Hollie Jensen -

Grab your favorite thermos for a commute with Tracy and Elisabeth – there is much to discuss! Check out Today’s Special to hear Hollie Jensen describe the Lean Fellowship program for the State of Washington – a first-class mentoring program for Leaders.

Today’s Appetizer, Zoom, is an app that can host hundreds on a video conference. In the News we’ll go to an LA hospital and find out how they improved patient admittance flow by 22% and finally, for The Printed Page we’ll discuss Humble Inquiry by Edgar Schein. It’s time to revisit this classic treatise on the art of asking as opposed to telling. Good company today!

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Elisabeth Swan

Elisabeth is a Managing Partner at For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.

Tracy O'Rourke

Tracy is a Managing Partner at She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.