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New eBook: The Problem-Solver's Toolkit -

You’ve been asking for an eBook, so we wrote one!

We realize that as helpful as our online training is, sometimes you just want a compact companion guide for quick reference.

Introducing The Problem-Solver’s Toolkit: A Surprisingly Simple Guide to Your Lean Six Sigma Journey! It’s a fast-and-fun travel kit eBook for the process improvement traveller. We provide a basic tool set, examples, instructions, short paths around potholes and some sight-seeing options when you want to learn more.

We deliver 35 tools to get you from “bad” to “better” process performance. We cover essentials like the A3, Process Walks, SIPOCs, Check Sheets, Run Charts, 5S and Monitoring and Response Plans. Just enough to get you rolling.

This downloadable eBook is packed with colorful charts, instructive graphics and the familiar faces of the staff at the Bahama Bistro who contribute their own case study throughout.

Start your Lean Six Sigma road trip right now!


About the Authors

Elisabeth Swan and Tracy O’Rourke are both Managing Partners at and co-hosts of the Just-In-Time Cafe Podcast — a blend of interviews, book reviews, process improvement newsmakers and helpful apps. After 20+ years of continuously improving, these two still revel in making things easier, better and more fun!

As veteran Lean Six Sigma trainers and consultants, they have worked together to make process improvement accessible to the world at large. They’ve collaborated to create online training, webinars, tools, templates and anything that will make life easier. They are passionate about getting stories out there to highlight the problem solvers making a difference in the world today.

Elisabeth Swan

Elisabeth is a Managing Partner at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.

Tracy O'Rourke

Tracy is a Managing Partner at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.