Here are our top picks for Lean Six Sigma success stories and news from around the web for the week of October 3, 2016.
City of San Diego Teams Up With UC San Diego Extension to Improve Customer Service and Increase Productivity
The University of California San Diego Extension and the City of San Diego have teamed up to improve and expedite 911 wait times, customer service billing support and project infrastructures. The City of San Diego sent seven people through the 16-week Lean Six Sigma program with process success occurring across the board.
Lean and Six Sigma across the Army yielded a cost savings of $1.1 billion dollars in 2015. There were 1,374 projects submitted for consideration and just 10 projects chosen as winners which yielded the savings. What will the savings be like in 2016 and what kinds of projects will be selected this year?
HCL Infosystems uses Lean Six Sigma initiatives to improve their client experience. They are committed to sustaining the highest standards of quality and service levels for their current customers and partners. They’re finding that the return on investing in the current clients is much less challenging than obtaining new ones.