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Hayley MacDonald Focuses on Stakeholder Satisfaction at University of Strathclyde

Hayley MacDonald Focuses on Stakeholder Satisfaction at University of Strathclyde - GoLeanSixSigma.com

Hayley MacDonald, Manager of Organizational Capability at CQUniversity recently spent three months working with the process improvement team at the University of Strathclyde in Glasgow, Scotland. In her recent blog, she shared her memorable experience.

“My aim was to learn as much as I could in three months and to use this knowledge to further develop the Lean program at CQUniversity,” MacDonald shares. Passionate words spoken by a true lifelong learner and Lean practitioner.

My aim was to learn as much as I could in three months and to use this knowledge to further develop the Lean program at CQUniversity,

In their short time together, MacDonald observed a team eager to improve in numerous ways, for example, utilizing survey feedback to improve and commit to improving the process through strategic planning. “There is a real passion to drive change, even when it means changing some of the things we enjoy delivering, because they are not working for our stakeholders.” Their eyes continue to stay ‘on the prize’- and that’s improving the process for all customers involved.

There is a real passion to drive change, even when it means changing some of the things we enjoy delivering, because they are not working for our stakeholders.

After working on a number of ‘mini-projects’, MacDonald shares that the largest project she worked on allowed her to share her breadth of experience and help continue to shape the “Lean for Leaders” training package.

“Everything I did while I was here was about the team’s standards, driving ourselves to continually improve, measuring that the standards are being met and continually asking ourselves, ‘can we do it better in a leaner way?'”

As Shigeo Shingo once said, “The most dangerous kind of waste is the waste we don’t recognize,” and it seems as though Hayley MacDonald continues to inspire improvement through curiosity.

Read more at Strathclyde Glasgow.

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