Waiting happens internally when one colleague is idle because they are unable to proceed with a process step until another colleague or department provides the necessary parts or information in order to continue. This also refers to the resulting delay before customers receive their desired goods or services. Waiting is one of the 8 Wastes.
To get foundational training on how to complete Lean Six Sigma projects using the 8 Wastes, check out our Yellow Belt Training & Certification!
