Karyn Ross

The other day I was invited to coach a two-and-a-half hour visioning meeting. I was super excited for the event. The group was working to create three innovative ways to serve future customers—and the meeting was planned to be totally interactive. Problem was, I was going to be five hundred miles from the meeting. I wouldn’t be able to fly

Have you been in the following situation: Your manager calls you into her office, sits you down and says, “I have exciting news…and a great opportunity! You’re going to coach Vice President XYZ!” Although on the outside you smile a huge smile and thank your manager for the opportunity, inside, your heart is sinking. Why? Because you are miles below

Karyn’s story: I’m Karyn Ross, author of the forthcoming book How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook, and co-author of Shingo-Award-winning The Toyota Way to Service Excellence. People often ask me how I learned Lean. They’re usually surprised to find out (and you may be too) that one of the best ways I learned wasn’t

This month’s book is The Toyota Way to Service Excellence: Lean Transformation in Service Organizations by Jeffrey Liker and Karyn Ross. About the Book: “A culture of service excellence is a slow build, takes constant vigilance to sustain, but is the only true path to greatness.” If your idea of a business book is 3 concepts stretched to fill 150

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