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Karyn Ross

The other day I was invited to coach a two-and-a-half hour visioning meeting. I was super excited for the event. The group was working to

Have you been in the following situation: Your manager calls you into her office, sits you down and says, “I have exciting newsâ€Ķand a great

Karyn’s story: I’m Karyn Ross, author of the forthcoming book How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook, and co-author of

This month’s book is The Toyota Way to Service Excellence: Lean Transformation in Service Organizations by Jeffrey Liker and Karyn Ross. About the Book: “A

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