skip to Main Content
Lean Six Sigma Q&A - GoLeanSixSigma.com

How can I identify our stakeholders?

First, identify the process to be improved. Then, identify the customers and the stakeholders of that process. A customer is a person that receives or uses a product or service from that process. A stakeholder does not use the product or service, but rather has a vested interest in how the process performs. Often this…
This post is only available to members.
Read More
Lean Six Sigma Q&A - GoLeanSixSigma.com

How can I apply the Lean Six Sigma methodologies in order to reduce costs, defects and variations while increasing efficiencies to meet customer requirements?

I work in the logistics and warehousing sector. How can I apply the Lean Six Sigma methodologies in order to reduce costs, defects and variations while increasing efficiencies to meet customer requirements? In any industry, the important thing to do is to start with searching for waste. First understand the The 8 Wastes and then start looking…
This post is only available to members.
Read More
Lean Six Sigma Q&A - GoLeanSixSigma.com

Is a customer also a stakeholder?

We differentiate customers from stakeholders in Lean Six Sigma because customers are the focus of projects. Stakeholders are important to the project because we need their engagement in order to ensure lasting change. For customers we develop specific efforts to understand “voice of the customer” and how to measure their requirements. Their requirements are the…
This post is only available to members.
Read More
What Is A SIPOC? - GoLeanSixSigma.com

Lean Six Sigma: SIPOC Infographic

The following elaborates on the infographic above: A SIPOC is a high-level view of a process. It stands for Suppliers, Inputs, Process, Outputs, and Customers. A SIPOC is ordered from start to finish. In conversational English, every Process starts with Suppliers, who provide Inputs to the Process, which results in…

Read More
Lean Six Sigma Glossary - GoLeanSixSigma.com

Customer

Broadly defined, a Customer is any person (or group of persons) that receives products or services. In the context of Lean Six Sigma, a Customer refers to anyone who receives the output (information, goods, services, etc.) of a process. Therefore, depending on the process, a Customer can include persons both…

Read More
Close search
Cart
×Close search
Search