Process improvement is a bit like detective work. You have the DMAIC method, but you also need to follow the clues. These are 3 cautionary tales about what can happen if you don’t clarify your customers’ true needs before trying to deliver on their requirements. We’ll let you in on…
At GoLeanSixSigma.com, your experience is at the heart of everything we do. Providing globally recognized Lean Six Sigma Training & Certification is not enough, so we've made it our mission to make process improvement easier and more enjoyable than ever before. To measure our clients' and customers' experience with us,…
The following elaborates on the infographic above: A SIPOC is a high-level view of a process. It stands for Suppliers, Inputs, Process, Outputs, and Customers. A SIPOC is ordered from start to finish. In conversational English, every Process starts with Suppliers, who provide Inputs to the Process, which results in…
Broadly defined, a Customer is any person (or group of persons) that receives products or services. In the context of Lean Six Sigma, a Customer refers to anyone who receives the output (information, goods, services, etc.) of a process. Therefore, depending on the process, a Customer can include persons both…