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Process improvement is a bit like detective work. You have the DMAIC method, but you also need to follow the clues. These are 3 cautionary

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At GoLeanSixSigma.com, your experience is at the heart of everything we do. Providing globally recognized Lean Six Sigma Training & Certification is not enough, so

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The following elaborates on the infographic above: A SIPOC is a high-level view of a process. It stands for Suppliers, Inputs, Process, Outputs, and Customers.

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Broadly defined, a Customer is any person (or group of persons) that receives products or services. In the context of Lean Six Sigma, a Customer

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