A Process Improvement Project is an effort to incrementally reduce cost, cycle time, variation or defects within a process. These efforts involve a problem where the root cause and solution are unknown. These efforts can be addressed by DMAIC (Define, Measure, Analyze, Improve & Control) or PDCA (Plan, Do, Check, Adjust) improvement methods.

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Elisabeth Swan

Elisabeth is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.