Lean Culture refers to the combination of defining customer value, aligning around a common purpose, striving for perfection while at the same time respecting and developing employees. The idea is that there is more to process improvement than using a set of tools and concepts. Also, the people who do the work should be the ones who fix the processes. Lean Culture results when in the quest to provide customer value, the leadership supports and promotes the building of the “problem solving muscle” of the workforce.
