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Quality great Joseph M. Juran clarified his concepts around quality by separating it into 3 distinct efforts:

  1. Quality Planning: Engaging in upfront planning to produce the products and services that customers want
  2. Quality Control: Evaluating how well the products and services meet customer expectations and measuring the gaps between performance and goals
  3. Quality Improvement: Identifying the projects that will bridge any quality gaps and then training process improvement teams to tackle the projects
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