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A decision represents a step in a process requiring time, expertise and a determination before moving forward. Decisions often add to the waste of “waiting” especially when only certain process participants have the expertise or permission to make the decision. The fewer decisions required in a process, the faster it flows.

Elisabeth Swan

Elisabeth is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.