What is a Fishbone Diagram (aka Cause & Effect Diagram)?
A Fishbone Diagram is a structured brainstorming tool designed to assist improvement teams in listing potential root causes for an undesirable effect. Its name derives from its resemblance to the bones of a fish. It is also known as an Ishikawa Diagram after its creator.
Causes are often grouped into major categories, which are classically defined as the 6 Ms: Man/Mind Power (people), Methods (processes), Machines (technology), Materials (raw materials, information, consumables), Measurements (inspection), and Milieu/Mother Nature (environment). An additional 2 Ms are also sometimes used: Management/Money Power and Maintenance.
This tool is used in tandem with The 5 Whys.