Project Summary The Challenge: It took UC San Diego 3-5 months to assign 2,500 classes The Discovery: 4 of 15 major tasks took 75% of the total time The Improvements: They eliminated the need for thousands of emails and phone calls The Results: Reduced wait time by 75% Reduced process…
Lessons Learned While Sheltering in Place If nothing else, COVID-19 has given us stories we can use about how rapid change can bring about improvements. For our continuous process improvement team, we all had tough choices to make when we started working remotely. Two days after I started working from…
Kaizen Charter? Knowledge Capture? Project Tracker? Posting Board? A3s have grown beyond their roles as problem-solving staples. They’ve expanded and staked out a richer domain in the Lean Six Sigma Toolkit. The A3 is often where we start to examine a challenge, address a problem or consider an opportunity. While…
The DMAIC problem-solving method may seem like a stranger to the A3 but they actually make a great pair. This continuous improvement combo brings much-needed clarity to Kaizen Events, Projects or any process opportunity. But first, a bit of background. We all may know DMAIC as it was born from…
Check out how the City of SeaTac improved their Right-of -Way Permit Process by completing a Process Walk and Rapid Improvement (Kaizen) Event. What Is a Rapid Improvement Event? A Rapid Improvement Event (also known as a Kaizen Event) involves key process participants focusing on solving a narrowly scoped process…
The City of SeaTac is blazing a trail for all cities in the U.S.A with their Align and Improve initiative. This city-wide initiative is focused on creating better strategic alignment throughout the City of SeaTac and launching process improvement efforts in city processes. With facilitation help from Tracy O'Rourke, the…