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Grand Daddy Of Quality - Noriaki Kano - GoLeanSixSigma.com

Grand-Daddy of Quality: Dr. Noriaki Kano

Did you know Dr. Kano was a student of Dr. Ishikawa? Did you know Dr. Kano was still with us? Does he know everyone still uses the Kano Model? Would that be a delighter for Dr. Kano? Inquiring minds want to know! This November marks Noriaki Kano’s 79th birthday (we’re…

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Lean Six Sigma Glossary - GoLeanSixSigma.com

Kano Model

Kano Model is a technique that categorizes customer requirements into three types: 1) Delighters 2) Satisfiers, and 3) Dissatisfiers. Delighters are features that customers don't know they want, but are delighted to find them -- "bonuses." Satisfiers are features that customers are aware of and not necessary, but improve customer…

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