skip to Main Content
Lean Six Sigma Q&A -

Can you improve a process for BOTH an internal and external customer in one DMAIC exercise?

I think what you’re getting at is determining who the customer is of the process being analyzed and improved. If you’re trying to decrease the lead time to processing a mortgage application, then you’ve got an external customer. If you’re trying to decrease the time to hire, then you’ve got an internal customer. Once you…
This post is only available to members.
Read more