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Lean Six Sigma Q&A - GoLeanSixSigma.com

Can you improve a process for BOTH an internal and external customer in one DMAIC exercise?

I think what you’re getting at is determining who the customer is of the process being analyzed and improved. If you’re trying to decrease the lead time to processing a mortgage application, then you’ve got an external customer. If you’re trying to decrease the time to hire, then you’ve got an internal customer. Once you…
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