Project Summary The Challenge: The hiring process took over a month which impacted child services The Discovery: Lots of waiting for information and unclear communication The Improvements: Instituting pre-scheduling and a single point of contact for hirees The Results: 37% Lead Time reduction and $686,400 in savings What’s Next: Keep…
Project Summary The Challenge: It was taking an average of 10 days to resolve a help-desk request—and could go as high as 42 days The Discovery: It required an average of 1.2 hours to resolve requests with multiple handoffs between teams The Improvements: The team created a new Help Desk…
Project Summary The Challenge: UC San Diego students’ accounts were being sent to collections before they ever received Final Notice Letters—leaving them no time to react. The Discovery: The time it took the Student Business Services Department to produce, stuff and mail Final Notice Letters varied greatly, with a…
Project Summary The Challenge: It took UC San Diego 3-5 months to assign 2,500 classes The Discovery: 4 of 15 major tasks took 75% of the total time The Improvements: They eliminated the need for thousands of emails and phone calls The Results: Reduced wait time by 75% Reduced process…
Project Summary The Challenge: Production was unable to keep up with customer demand The Discovery: Lots of waste and a lack of standardization The Improvements: Reduced wasted transportation, created parallel processes and standardized the processes The Results: 58% increase in production capacity and a $263K reduction in annual energy cost…
Project Summary The Challenge: The employee onboarding process took as long as 20 to 104 days The Discovery: The hiring process generated 13,248 emails which took 662 hours The Improvements: The shortened the form, created a guide and standardized emails The Results: Saved over 1,000 hours of work—or the…
A late event approval means campus planners are given short notice, crippling their ability to stage concerts, festivals or even simple barbecues. Last year 82% of the 300 food-only events at UC San Diego received a late final review—that’s over three quarters missing the deadline! The Challenge On average,…
The Challenge New projects for King County mean new grants and new cost centers. But setting up cost centers was taking too long and nothing could proceed without the new cost center. There were customers waiting over 30 days—and some 80 days—to have their forms processed. Megan Rulien, an Administrator…
UCSD Medical Center has a little angel in process improvement! Find out how Lily Angelocci (Angelocci = "little angel" in Italian) helped save $4 million dollars for UCSD, which will help this nonprofit fund more programs for students and make a difference in healthcare. The Challenge In 2016 the…
King County's Wastewater Treatment Division paves the way for process improvement with a two-pronged approach: Changing Culture and Kaizen Improvements. Watch this 30 minute success story to learn how Sandy and Bill are helping to reduce lead time in their Capital Streamlining efforts. Bill Wilbert has worked for the King County…
Trusted by Fortune 500, Small Businesses & Nonprofits
Also trusted by City, County, State & Federal Government
246,316+ Learners building their problem-solving muscles
2,000+ Universities offer our courses, including SDSU
Lean Six Sigma partner of #1 Ranked University, UC San Diego
