Success Stories are real tales of real-life projects. Listen as these team leaders talk about their goals, the obstacles they encountered and how they ultimately triumphed in their process improvement journeys. Do you have a story to tell? We’d love to hear about your own project success!
Project Summary The Challenge: UC San Diego students’ accounts were being sent to collections before they ever received Final Notice Letters—leaving them no time to react. The Discovery: The time it took the Student Business Services Department to produce, stuff and mail Final Notice Letters varied greatly, with a median…
Project Summary The Challenge: It took UC San Diego 3-5 months to assign 2,500 classes The Discovery: 4 of 15 major tasks took 75% of the total time The Improvements: They eliminated the need for thousands of emails and phone calls The Results: Reduced wait time by 75% Reduced process…
Project Summary The Challenge: Production was unable to keep up with customer demand The Discovery: Lots of waste and a lack of standardization The Improvements: Reduced wasted transportation, created parallel processes and standardized the processes The Results: 58% increase in production capacity and a $263K reduction in annual energy cost…
Project Summary The Challenge: The employee onboarding process took as long as 20 to 104 days The Discovery: The hiring process generated 13,248 emails which took 662 hours The Improvements: The shortened the form, created a guide and standardized emails The Results: Saved over 1,000 hours of work—or the equivalent…
A late event approval means campus planners are given short notice, crippling their ability to stage concerts, festivals or even simple barbecues. Last year 82% of the 300 food-only events at UC San Diego received a late final review—that’s over three quarters missing the deadline! The Challenge On average, approvals…
The Challenge New projects for King County mean new grants and new cost centers. But setting up cost centers was taking too long and nothing could proceed without the new cost center. There were customers waiting over 30 days—and some 80 days—to have their forms processed. Megan Rulien, an Administrator…
UCSD Medical Center has a little angel in process improvement! Find out how Lily Angelocci (Angelocci = "little angel" in Italian) helped save $4 million dollars for UCSD, which will help this nonprofit fund more programs for students and make a difference in healthcare. The Challenge In 2016 the New…
King County's Wastewater Treatment Division paves the way for process improvement with a two-pronged approach: Changing Culture and Kaizen Improvements. Here's how Sandy and Bill are helping to reduce lead time in their Capital Streamlining efforts. Bill Wilbert has worked for the King County Wastewater Treatment Division for 17 years.…
King County continues to streamline processes and make things simpler and easier! Watch this 30 minute success story to learn how they reduced unnecessary steps in a process that almost all organizations have: the travel expense process! The Challenge King County—Washington State's most populous county, with over 2 million citizens—has…
UC San Diego is implementing Lean Six Sigma. Find out how this project team reduced waste on training preparation time for their internally delivered Yellow Belt training course. UC San Diego is implementing Lean Six Sigma on Lean Six Sigma! Matt Helton is a Strategic Initiatives Analyst for the Office…