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A Bottleneck is a step in the process where the process is limited in the volume it can handle. This is often the result of specialization, task imbalance or other constraints on capacity. Bottlenecks constrain the process and limit the ability of the process to flow at the rate of customer demand.

A visualization of a Bottleneck in a process.
A visualization of a Bottleneck in a process.

For a better understanding of Bottleneck and an overview of Lean Six Sigma, check out our Free Lean Six Sigma Yellow Belt Training, Green Belt Training or Lean Training.

Elisabeth Swan

Elisabeth is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.
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