How is the Yellow Belt online certification that you offer different from Yellow Belt programs offered at a university? I think other university grad schools offer a program but they cost so much more! So of course, I’m going to…
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Tracy O'Rourke
Tracy is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.
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When attempting to eliminate processes that customers do not demand (Value Add), do you get this feedback through customer satisfaction surveys?
Taking feedback from customers can come in many forms. It can be Listening Tours where you go visit their place, see how they do the process, and ask them directly about this particular process. Or it could be a focus…
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What is baseline data in reference to the Measure Phase?
Good question. There is a great webinar that you might want to check out that goes into more depth on data collection; “How to Successfully Collect Process Data for Your Lean Six Sigma Project (Link: https://goleansixsigma.com/webinar-successfully-collect-process-data-lean-six-sigma-project/),”Your baseline is basically the…
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