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I worked at a company where we spent 3 weeks value-mapping all of our IT processes, but nothing came out of it. What do you recommend to actually implement these changes? It sounds like participants didn’t see the value. That…
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Tracy O'Rourke

Tracy is a Managing Partner at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.