I work in a place where people have given up on changing things, and it starts with the managers. How can I convince managers that all people can benefit from the change process?
One effective technique I’ve seen is to get a small “Quick Win”. Make an improvement at a level that does not require approval, like a 5S, and then let leadership know how it benefited the company. Often leaders need to see what’s possible before they are able to move on from past failures.