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I work in a place where people have given up on changing things, and it starts with the managers. How can I convince managers that all people can benefit from the change process?

One effective technique I’ve seen is to get a small “Quick Win”. Make an improvement at a level that does not require approval, like a 5S, and then let leadership know how it benefited the company. Often leaders need to see what’s possible before they are able to move on from past failures.

Elisabeth Swan

Elisabeth is a Managing Partner at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.