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I work in a place where people have given up on changing things, and it starts with the managers. How can I convince managers that all people can benefit from the change process? One effective technique I’ve seen is to…
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Elisabeth Swan

Elisabeth is a Managing Partner at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.