Within “Introduction to Lean”, when is DMAIC introduced?
DMAIC is actually from the Six Sigma methodology. Since this was specifically a Lean discussion, DMAIC was not introduced. However, we do have another webinar titled Introduction to Lean Six Sigma. If you have an interest in learning about both…
Tracy is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.
Light on statistics, yes, but the Green Belt is definitely Six Sigma based with it’s roots in DMAIC. The reason why, is because the Green Belt program is heavily focused on building capability to do process analysis. There is so…
Fishbones are general tools and are used the same way across industries and processes. All the steps in the How to Use a Fishbone Diagram Webinar apply equally to call center processes as they would to any other process.
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