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Within any industry, hospitality included, there is a little bit of self-selection involved in determining who should become a certified Black Belt or Green Belt – some interest is key. Aside from that I’ve seen wide variation in who was selected to become a certified hotel Black Belt. Any manager should be a candidate since…
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Elisabeth Swan

Elisabeth is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.