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A couple things: Leaders don’t want to look foolish with their reports. These tools are new to them and they may feel sheepish about trying these tools out with their staff. Their managers don’t use it or don’t believe in it. If their leaders don’t ask them about using the tools, efforts will be lost…
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Tracy O'Rourke

Tracy is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.