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Expanded Question:

I am working on a SIPOC diagram for an urgent care facility. The test facility is the Supplier. I can’t figure out the Input, but the Output was provided which is Diagnosis and the Customer is the Doctor and Patient. I was thinking the test itself would be the Input. Please help.


In determining what to capture in a SIPOC, I find it is frequently helpful to identify the start and stop of the process up front.  I find that when people do this, they frequently find it easier to identify the specific outputs and inputs that they need to capture.  If, in your example you want to frame the process you are mapping as starting with the receipt of the test from the testing facility, I would agree that the test results are the input.

If you are mapping the overall treatment of a patient at the facility, test results are one of many potential inputs to the process.

Evans Kerrigan

Evans Kerrigan is a Managing Partner at Integris Performance Advisors. He has spent 20 years assisting organizations to improve their management practices and business processes.