The RACI Matrix is a tool used to assign levels of responsibility to a group of people. It’s a way to decide who is “Accountable” for a given task (key phrase, “The Buck Stops Here”), who is “Responsible” for a…
Elisabeth is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.
In the last webinar you mentioned people using a tool approach instead of a cultural approach (which is preferable). Will you be running a webinar on this topic in the future?
That’s a great question. If you’re talking about the need to build a lasting Lean Culture as opposed to a “tools only” approach – then that would make a nice Webinar option. We’ll definitely put that on the list!
We have several projects going on in our office, prior to meeting with the team to devise the office plan, would you send out Survey Monkeys to the teams of the projects before?
Yes, sending out a survey is definitely one way to gather information. There are also focus groups, and interviews. Each of these methods have their pros and cons. If you get a good response rate with the survey that is…