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The RACI Matrix is a tool used to assign levels of responsibility to a group of people. It’s a way to decide who is “Accountable” for a given task (key phrase, “The Buck Stops Here”), who is “Responsible” for a task (the doer), who needs to be “Consulted” before an action or decision happens and who needs to be “Informed” once it’s done. Here’s a link to the definition of RACI and to the RACI Matrix tool itself.

Elisabeth Swan

Elisabeth is a Managing Partner at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.